At KE-A, we are committed to providing high-quality products and world-class service. Please review the details below regarding refunds, returns, and shipping.
We may issue a refund if your order has not yet been processed and we are able to successfully cancel it. If your order has already been processed, is in transit, or has been delivered, we are unable to provide a refund, except where required by law. Due to the nature of our products, we cannot accept returns for change of mind or selection errors.
We accept product returns only under the following conditions:
[1] The items were purchased directly from the KE-A website.
[2] The items are faulty, incorrectly described, different from the product listed on our website, or fail to perform their intended function.
If these conditions are met, you may choose between a refund or an exchange for a product of equal value.
To initiate a return, please notify KE-A at info@ke-a.com within a reasonable timeframe. Your notification should include:
If the items are faulty, incorrectly described, differ from the advertised product, or do not perform as expected, please contact our customer service team at info@ke-a.com. We will guide you through the return or exchange process.
If a return is approved, you may need to ship the product back to us. Please note the following:
Shipping return address will be confirmed after we have approved the return request.
Once the returned items are received and inspected, we will notify you of the outcome and process your refund or exchange, if applicable. We strive to ensure your satisfaction with KE-A products. If you have any concerns or questions about this policy, feel free to reach out to our customer service team.
